Privacy Policy
Last updated: January 2025
Casa ("we", "us", or "our") is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and store your personal information.
1. Information We Collect
We may collect the following types of personal information:
- Name, email address, and phone number
- Property details (address, type, number of properties)
- Information you provide when joining our waitlist or contacting us
- Usage data such as pages visited, time on site, and device information
- Information collected through cookies and similar technologies
2. How We Collect Information
We collect personal information:
- Directly from you when you fill out forms on our website (e.g. waitlist sign-up)
- Automatically through cookies and analytics tools when you use our website
- From third-party services you authorise us to access
3. Purpose of Collection
We collect and use your personal information to:
- Provide, maintain, and improve our services
- Process your waitlist registration and send relevant updates
- Communicate with you about our products and services
- Comply with legal obligations
- Analyse usage to improve user experience
4. Disclosure of Information
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our platform (e.g. hosting, email delivery, analytics)
- Professional advisers (legal, accounting) as required
- Government authorities if required by law
5. Overseas Disclosure
Some of our service providers may be located outside Australia (e.g. cloud hosting providers in the United States). Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles your information in accordance with the APPs.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This includes encryption in transit and at rest, access controls, and regular security reviews.
7. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and analyse site usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we securely delete or de-identify your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
11. Contact
If you have any questions about this Privacy Policy or wish to make a complaint, please contact us through our website. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.